Privacy Policy

This Privacy Policy describes how PropIndex Malaysia collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. When you visit our website and access resources about housing costs, property prices, rental markets, and affordable housing programmes in Malaysia, we may collect certain information to improve your experience.

Information We Collect

We collect information to provide and enhance our services. This includes:

• Personal information you provide when registering or contacting us, such as your name, email address, and phone number
• Usage data collected automatically when you browse our website, including your IP address, browser type, pages visited, and time spent on each page
• Device information such as your operating system, device type, and screen resolution
• Cookie data that helps us understand how you interact with our content about housing trends, property prices, and rental market information
• Search queries and preferences related to affordable housing programmes, PR1MA information, or property price indices

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically, we use your data to:

• Deliver relevant content about housing costs, property dynamics, and rental market trends specific to Malaysia
• Personalize your experience based on your interests in affordable housing or property price information
• Analyze usage patterns to enhance our resources on house price indices and urbanization-driven demand
• Respond to your inquiries and provide customer support regarding our content and services
• Send you updates about new resources, policy changes, or information relevant to your interests
• Monitor and improve website security and performance
• Comply with legal obligations and regulations in Malaysia

Your Rights and Choices

You have important rights regarding your personal information. You can request access to, correction of, or deletion of your personal data at any time. We will respond to your requests within 30 days. You may also opt out of receiving promotional communications by following the unsubscribe instructions in our emails. You have the right to withdraw consent for cookies and tracking technologies, though this may limit some website functionality. To exercise these rights or make inquiries about your data, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, understand how you navigate our content about property prices and housing programmes, and improve our website performance. Essential cookies are necessary for basic functionality, while analytical cookies help us gather insights about user behaviour. Marketing cookies may be used to show you relevant content. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect your ability to access some features. We also use local storage and similar technologies to store user preferences and session information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, or loss. We use secure servers, encryption protocols, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We limit access to your information to employees and contractors who need it to provide our services. We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by Malaysian law.

Third-Party Links and Services

Our website may contain links to external resources and third-party websites that provide additional information about housing markets and property dynamics. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services before providing your information. Our website does not share your personal information with third parties for marketing purposes without your consent. We may share anonymized, aggregated data with research partners to improve understanding of housing trends in Malaysia.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the “Last updated” date. Your continued use of our website following any changes constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this policy periodically to stay informed about how we protect your information.